Items are shipped within 3-5 business days after your purchase has been accepted. Once your order is dispatched, we will email you a shipping confirmation.

Items purchased on XY's e-shop can only be shipped islandwide, within Singapore. If you are overseas and wish to make a purchase, please contact us by email at xycustomercare@gmail.com, and we will assist.

XY has a 7-day return policy.
You may return an item for size/color exchange or refund, provided that you notify us in writing and within 7 days of receiving your order. Please contact us by email at xycustomercare@gmail.com.
Once your inquiry has been received, we will send an email containing your return instructions and details about the next steps to take.Items must be returned to us unused with XY’s tags and protective adhesive strip still attached. Returns that do not meet our policy will be sent back to you.

01 - EXCHANGES
All exchanges are based on stock availability at the time of return.
There’s no cost to exchange your purchase for an alternative size or color. Although shipping fee (up to S$10) may be applicable. If you wish to try another style, simply request a return via email at xycustomercare@gmail.com, specifying the new size / color.

02 - REFUNDS
Refunds will be processed as soon as returned items have been checked and accepted by XY.
We will issue a full refund, credited to your original form of payment and will not include shipping costs, unless in case of faulty items. For purchases paid by Credit Card, XY will not be responsible for the varying processing times between payment providers. If you haven't been reimbursed within 14 business days, please check with your financial institution.
Refunds will be issued in Singapore Dollars. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. Our regular Return & Exchange Policy as described above applies during Sale periods unless stated otherwise.

03 - RETURN TERMS AND CONDITIONS
Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Products must be returned in a new and unused state, in perfect condition, with all protective materials in place and with XY's tags attached to it.
We reserve the right not to accept any return if the product shows signs of wear, use, alteration or wash, and/or if the adhesive strip had been removed.
All returns should be requested before you send your item(s) back to us. This is to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender at their own cost.

04 - FAULTY GOODS
XY stands behind all of its products.
Defective/flawed items can be returned within 30 days of purchase. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of wear or misuse are not considered to be faulty. Kindly make sure to follow care instructions specified in the label attached to each item, or on our website.

We reserve the right to update or modify our Returns & Exchange policy or practices. We encourage you to periodically review this page for changes, particularly each time you use our online shop.